We regret that personalised or made-to-order items will only be exchanged if incorrect, faulty or damaged.
We will gladly refund any purchase in the unlikely event that the item is incorrect/damaged/faulty or not to a high quality standard.
If you are unhappy with any of the products bought from us, please notify us at email@example.com immediately. We will require you to send the products back to us within 7 days of notifying us by email. Please ensure you obtain proof of posting / courier details and that all items are returned unused and in their original packaging.
Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability, refund your purchase and original delivery costs. If the original order goes missing en route, and you haven’t received your parcel within 1 month of the order, we will resend the item to you at no additional cost.
Any complaints regarding the standard and quality of the product or products bought by consumers should be directed to firstname.lastname@example.org
Alternatively, you can fill out the form below, and we will contact you as soon as possible.