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How it works

Because everything you see comes directly from the designers, manufacturers and small businesses we support, Utique.co.za is the first of it’s kind in South Africa.

There are so many easy ways to start shopping with us:
Get inspired:  We have themed collections, new ranges and special offers showcasing our current favourites
Drop down menus: Shop by department. Sub-categories make it easy to find exactly what you’re looking for
Search box: Enter a product type or name, or visit a seller’s homepage by entering their name.
Can’t find what you’re after? Contact us here – we’re passionate about finding exactly what you’re looking for.

Select your items:
Add all your items to your shopping basket, selecting from as many different sellers as you like. You’ll pay through one easy checkout and we’ll notify each seller of your order.

Pay for your order:
Shop with confidence using our secure online payment system. We accept major credit and debit cards and EFT payments.  For your peace-of-mind, all payments are processed through a secure payment gateway using Extended Validation SSL with 256-bit encryption, so you can be sure your card details are always safe.

Delivery charges:
Each order is sent directly from the seller that designed, made or selected it so a delivery cost per seller is charged to ensure it reaches you as quickly and safely as possible. Charges and delivery times may vary from seller to seller.
Almost all sellers will offer a choice of SA Post Office counter-to-counter delivery (from R30) or door-to-door courier service (from R80).

Delivery times:
Because most items are made to order, dispatch lead times will vary according to product.  For all items, please see their product pages for accurate dispatch times.

There are occasions where factors outside of the seller’s control can delay a parcel, so we ask for your patience if this happens. Once your goods are on their way, we will be in touch again to let you know.

Questions about your order?
If you have an account with Utique.co.za, please enter My Account to track your order.
Alternatively, contact us here if you want to check general timings or costs of delivery.

Returns and refunds:
If you are unhappy with any of the products you buy from us, please notify us at info@utique.co.za immediately. 
We will require you to send the products back to us within 7 days of notifying us by email. Please ensure you obtain proof of posting / courier details and that all items are returned unused and in their original packaging.

If you have received incorrect/faulty/damaged products, we will gladly replace your purchase or, in the case of unavailability, refund your purchase and original delivery costs once we have received the products back from you.

Any complaints regarding the standard and quality of the product or products bought by consumers should be directed to info@utique.co.za

Selling with Utique.co.za:
If you’re interested in joining the Utique Sellers Community, please complete our online application form, we’d love to hear from you!