HomeSelling With UsFAQ’s


Our comprehensive list of FAQ’s should solve any queries you might have!

Selling With Us

If I fill in the application form to sell online with, am I obligated to join?

No, submitting the form simply gives us the opportunity to hear more about your business and to give you further information about joining us.

Can you tell me what the membership cost is to become a seller?

As each application is reviewed individualy, we are unable to provide further details without a successful application.

Can you review my application without photographs of my products?

We will always require images of products you wish to sell.  However, this may be via a link to your website, social media page or an online photo sharing application

Can I still join if my business is based outside of South Africa?

Unfortunately not. is dedicated to promoting local artists and small businesses.

Shopping With Us

How can I contact you?

Click here to see our ‘Contact Us’ page.

How does work?

Click here to see our ‘How it Works’ page.

Do I need to create an account with

It isn’t necessary to create an account in order to shop with us. However, creating an acccount allows you to store addresses to save time in the future, track the status of your order and view your order history.

Why do you need my email address to process my order? And what is it used for?

It’s important to us that you are kept up-to-date on the order process and informed of any transactions/orders that you make on In order to do this, we need an email address. We never pass on your email address to any third party so your security is guaranteed.

When will my order be dispatched?

The estimated delivery date for each product is stated on the product page.

If you have an account with us, you can also check the status of your order by clicking on My Account

How long will delivery take?

Delivery times may vary according to the seller.  Please see our delivery policy for more information.

Where is my order?

You can track your order via your My Account page

If you have shopped on as a guest and do not have an account, you can request tracking information by emailing

I’ve forgotten my password. What do I do?

Simply click on the ‘forgotten password’ link from the sign in page. This will explain how to reset your password.

What payment methods do you accept? accepts card payments via PayFast, a secure payments processing service.  The following card types are accepted:
Mastercard, Visa.

Utique also accepts payments via EFT.

Is your site secure?

At, we ensure that we offer all our customers the highest level of security possible on all card payment orders. All online credit card payments are processed by the PayFast Internet Payment Gateway. Card Holders may go to to view PayFast security policy.